Category Archives: digital media

Google Cardboard and New York Times

Like many, I got a “free” Google Cardboard device with my Sunday New York Times yesterday.

“Free” because it was sponsored by — my wife tells me — a mini-car company who just happens to have a free VR experience or two you can run with the Cardboard.  Like they say, if you’re not the customer you’re the product.

In any case, great gift.  I immediately set it up and downloaded the NYT VR app and the Syrian refugee VR experience to my Android phone.

Good thing I’m a tech lover.  It was hard to find the VR app and it took a long time to download the experience.

Then we had to scrounge around for headphones (I don’t usually use them with my phone), fit the whole thing into the Cardboard, and disable the screen saver on my phone.

When I was at Intuit years ago we used to estimate that every extra click in a web app lost 20% of your audience.  So: 80%, 64%, 51%.

Setting up the experiment with the Syrian experience was like that.  Each step would have buffaloed a non-tech user or someone who didn’t have a clear vision of the endgame.

When I did get it set up it was pretty cool.  I didn’t try the roller-coaster app because I didn’t know it existed until I tuned into my CTO Club listserv later in the day.

And I couldn’t think of what to do about the sad fact that both my wife and I have pretty close-set eyes and the spacing of the Cardboard meant there was a big gap between how the VR was meant to look and how it looked to us.  Not as bad as watching a 3d movie without the glasses, but bad enough that we wouldn’t recommend it to a friend.  Hurts their NPS.

Dumb Pipes and Walled Gardens

If the online world has one potent effect, it’s turning proprietary value chains into dumb pipes

Over just a decade-and-a-half we’ve watched this happen to:

  • Software sales.  Who now goes to an Egghead software store to interact with a salesperson with expert advice about what software to buy?  Software is downloaded directly from vendor websites if it’s downloaded at all.  Most of the time you give in your credit card and start subscribing.
  • Music.  Who today goes to a CD store (or indeed even to an iTunes Store) to buy music.  Music is purchased in bulk on streaming services.
  • Phone companies.  Who now buys a land line from a phone company?  Voice is one service among many over the Internet.  (We will speak about wireless service in a bit).
  • Newspapers.  Who now consumes news, local events, and classified ads in a printed package?  Not so many.

Pay TV is tipping as we speak.  Why pay for someone’s packaging of programs (whether as a “channel” or as a bundle of channels) when you can fetch high-quality video content directly over the Internet, “over the top” as it is called?

Although those-who-are-about-to-die can see their doom coming, they can’t necessarily evade it.  Pay TV is a great example.  The MSOs have gone from bravado (“premium content will always be worth paying for”) to playing catch-up.  No one wants to become a dumb pipe.

What’s the opposite of a dumb pipe?  In some ways, a walled garden.

A “walled garden” is an online venue who keeps a captive audience and gets value out of them, either by subscription, or by advertising to them, or both.  As long as the audience is truly captive, it’s an annuity.

I saw a clip when I was a boy about a scientist drawing a chalk line on the ground and putting a chicken’s head down on it.  The chicken, the voice-over said, believed the chalk line was a rope and stayed put.

Audiences aren’t like that.  They won’t stay put forever, as AOL, MySpace, SMS text messaging services, and others have found out.  Walled Gardens have a way of turning into Dumb Pipes.



Impressions, Data, Audience, Intent

I’ve been reading through a raft of year-end predictions from the digital advertising-oisie (thanks so much for putting it all together).
I’m not an advertising “native” as you might say, but just a humble investor in advertising technologies, platforms, agencies, and next-big-things.  So the vocabulary takes some getting used to.
But something just struck me: most of the predictions are all about using “data” to gain insight into the “intent” of members of an “audience”.
I’ve got a novel idea: why not just ask them?
What made search advertising such a rock-star was that you don’t have to guess what the searcher is interested in: they’re telling you.  Not perfectly.  Not always.  But it’s a big step in the right direction.
All kinds of targeting approaches jump through hoops to try to guess a prospect’s intent.  These schemes are ingenious: if you combine context, history, behavior, offline data, and social network, you know a whale of a lot about the prospect.  But it’s still incredibly hard to know what’s on their mind.
I’m looking for advertising breakthroughs which, like search, piggyback off an obvious indication of intent.  That’s where we should be investing next.
Have you run across anything along these lines?  Let me know…